Transform in-store visits into measurable growth

Turn every visit into insight and every insight into revenue with inPiazza: Guest WiFi, location analytics, app-free indoor navigation, omnichannel engagement and AI assistants.

Retail

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Repeat visitors

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Impression/day

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Retail challenges we solve

Turn movement data into better visitor experiences

Physical stores faces new demands: customers expect personalised digital experiences, operations need real-time insight, and marketing must reach the right person at the right moment. Without signals from the physical store, promotions miss the opportunity and staff are kept busy with routine requests.

Shopping malls

Measure footfall, direct visitors to tenants and monetise digital spaces by displaying Ads, simplify and improve the customer experience across stores.

High street retailers and national chains

Onboard loyalty members in-store, run localised promos and convert visits into purchases.

Supermarkets

Improve connectivity, increase basket value, optimize layout and spaces to enhance the customer journey.

Food courts & restaurants

Boost dwell time, provide connection, increase loyalty and convert visits into spend.

Guest WiFi & Captive Portal for retail

Connect customers and capture consented profiles.

  • Branded login (WhatsApp, email, social) and compliant consent.
  • CRM integration for segmented remarketing.
  • Pre & post-login promotional space.
inpiazza captive portal customizable with brand

WiFi Marketing & CRM

Turn free WiFi into a marketing engine.

  • Targeted pre/post login advertising and clickable campaigns.
  • Loyalty onboarding and automated remarketing via WhatsApp/email.
  • Performance tracking and campaign attribution.
inpiazza whatsapp login WiFi connection

Location Analytics & Retail Insights

Measure how people move and why they buy.

  • Heatmaps, flow analysis, people counting and dwell time.
  • Audience segmentation by behaviour and visit frequency.
  • Data to optimize staff, layout and tenant mix.
Location analytics screen

Cloud PBX & Voice Automation

Unified voice for stores and enterprises.

  • Centralized telephony for multi-store support and contact centers.
  • Voicebot integration to automate routine calls and reduce queues.
  • CRM-aware calling for richer customer interactions.
Orchestra VoiSmart Cloud PBX

Indoor wayfinding 2Guide

Help shoppers find and discover without an app.

  • QR-code indoor navigation, 2D/3D maps, turn-by-turn guidance.
  • Highlight brands and promotions on map.
  • Drive footfall to priority zones and featured stores.
2Guide indoor navigation platform

Omnichannel & AI for Conversational Marketing

Engage shoppers through different chat and voice channels.

  • AI Chatbot on WhatsApp & webchat for instant help, bookings and promotions.
  • Centralized inbox to manage social, chat and email.
  • High-response CSAT surveys via conversational flows.
OmniCloudCX omnichannel customer service platform

Key retail benefits

Monetize Retail WiFi

Turn guest connection into revenue through targeted digital ad spaces and tenant promotions.

Simplify customer journeys

Reduce queries and friction with app-free indoor navigation and contextual messaging.

Boost retail loyalty

Onboard members in-store and re-engage them with personalised campaigns triggered by visits.

Increase customer satisfaction

Collect high-response feedback via WhatsApp and use insights to improve service.

Trust, privacy & implementation

Built for secure deployment, privacy by design and seamless integration

We design retail deployments to work with your existing WLAN hardware (vendor-neutral). All data collection follows best practices in privacy and consent. Deployments are modular from retail guest WiFi, to navigation, location nalytics and omnichannel.

Retail proximity marketing girls in a shopping centre with phone

Ready to make every retail visit measurable and monetizable?

Book a personalised demo and see a retail pilot tailored to your shopping mall or store chain.

Talk to our experts

Please fill out the form and and our team will contact you as soon as possible.

Please note that this form is exclusively for commercial requests, partnerships, or general information. Technical support requests must be handled through your support partner or the dedicated technical channel.

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