Boost the passenger journey with Guest WiFi, passenger wayfinding & Location Analytics for airports

Transform passenger connectivity and airport operations with airport WiFi and a unified digital platform. inPiazza combines secure guest WiFi, branded captive portal, indoor navigation, and real-time location analytics to improve passenger experience, reduce congestion and unlock new revenue opportunities across terminals.
Designed for high-traffic environments such as international airports, the platform helps airport operators understand passenger flows, communicate with travelers and optimize terminal services.

Airports

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The airport challenges we solve

Airports must balance safety, punctuality and passenger satisfaction under high volumes. inPiazza addresses the most urgent pain points:

Fragmented communications

One channel to reach passengers, staff and tenants from WiFi to WhatsApp.

Under-monetized retail & advertising

Captive-portal ad space and contextual promotions.

Passenger disorientation & delays at the gate

Reduce wayfinding requests and missed connections.

Congestion and queueing

Real-time flow analytics and alerts to manage peak moments.

Compliance and data residency

Cloud or regionally hosted/on-prem deployments for regulated contexts.

inPiazza solutions for Airports

We combine guest WiFi, captive portal marketing, location analytics, indoor navigation (2Guide) and omnichannel AI to deliver measurable results across operations and commercial teams.

Airport WiFi & Secure Captive Portal

Provide fast, branded internet access for travelers while capturing first-party data legally and respectfully. Login options include WhatsApp, email, SMS/OTP, social login, etc for passengers and staff. Features:

  • Scalable Cloud or regionally hosted captive portal
  • Branded welcome pages, multi-language support for passengers
  • CRM integration for collecting user information in compliance with regulations
inpiazza captive portal customizable with brand

WiFi Marketing & Revenue

Turn connectivity into revenue monetizing WiFi: sell ad inventory on splash pages, trigger contextual offers to passengers near shops, restaurants or lounges, and run time-bound promotions for flights or services.

  • Pre/post-login targeted banners and sponsored landing pages
  • Geo-targeted coupons and proximity marketing
  • Reach out to passengers through conversational marketing via WhatsApp
  • Follow-up marketing campaign and customer satisfaction surveys
inpiazza whatsapp login WiFi connection

Location Analytics & Flow Management

Understand passenger movements to optimize staffing, gate assignment, retail layouts and tenant performance. inPiazza provides heatmaps, dwell time, people counting and real-time congestion alerts.

  • Heatmaps, origin-destination flows, peak forecasting
  • Dashboards for operations and commercial teams
  • WiFi Analytics to learn about the travelers’ origins and habits in the terminal
Location analytics screen

Omnichannel customer care & AI assistants

Connect WiFi touchpoints to service channels: WhatsApp, webchat, email and voice. Use chatbot and voicebot AI to automate FAQs, get support at the airport and wayfinding help.

  • WhatsApp conversational flows triggered by WiFi
  • AI chatbot and voicebot assistants integrated with PBX for 24/7 passenger support
  • Real-time assistance for airport services and information, and indoor navigation integration
OmniCloudCX omnichannel customer service platform

Indoor Navigation 2Guide (QR-based)

Deliver turn-by-turn indoor navigation without heavy infrastructure: passengers scan a QR, select destination (gate, lounge, baggage claim) and follow step-by-step guidance. Why QR-based for airports: faster rollout, near-zero maintenance, immediate adoption by passengers.

  • 2D/3D maps, POI with informations and contact links
  • Route modes (shortest, accessible, eco) and “save my parking” feature
  • Repositioning by scanning local QR anchors for updated accuracy
2Guide indoor navigation platform
Desktop with secure integrations

Integrations & compliance

inPiazza is built to integrate with airport systems and respect regional rules:

  • Integrates with CRM, loyalty systems, flight status feeds and POS for tenant reporting.
  • Cloud, regionally-hosted or on-prem options for data residency and regulatory compliance.
  • Enterprise security: TLS/SIP encryption, role-based access control, audit logs and configurable retention.

Why airports choose inPiazza

Hospitals and clinics operate in complex environments where patient flows, communication efficiency, and regulatory compliance must work together seamlessly. inPiazza helps healthcare organizations address key operational challenges:

Fast deployment

Cloud portal and QR wayfinding minimize rollout time.

Monetization built-in

Captive portal ad slots and proximity campaigns.

Operational insights

Actionable analytics for both OPS & commercial teams.

Flexible hosting

Cloud, regionally hosted or on-premise deployments for data sovereignty.

Omnichannel continuity

Link WiFi engagement with WhatsApp, omnichannel platform, indoor navitation system for true 24/7 passenger support.

Case Study

Case study

Venice Airport - Guest WiFi & Digital Engagement

Passenger engagement and retail uplift via captive portal and targeted promotions.

Case study

Rome airport WiFi - Guest WiFi & Digital Engagement

Large-scale implementation of WiFi to ensure an efficient boarding process and create an extraordinary travel experience for passengers, monetizing WiFi.  

Turn your airport WiFi connectivity into a strategic platform

From secure guest WiFi to passenger flow analytics and QR-based wayfinding, inPiazza helps airports improve the traveler experience while optimizing operations and retail performance.
Talk to our team to explore how the platform can be deployed in your airport environment.

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Please note that this form is exclusively for commercial requests, partnerships, or general information. Technical support requests must be handled through your support partner or the dedicated technical channel.

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